Online Booking and Payment Questions
What payment methods are accepted when pre-booking online?
• Visa, MasterCard, debit and credit cards are accepted
• American Express and Diners are not currently supported for online booking. American Express may be used for drive up transactions only.
Is my transaction secure?
Yes, our website transactions feature EVSSL (Extended Validation Secure Socket Layer) certification which means you can transact online with us safely and securely.
Can I book at short notice?
YES:
• Bookings are VALID ONLY when booked a minimum of 4 hours in advance of entering the car park.
• Amendments and cancellations can be made up until 23:59pm the day before entry to the car park (subject to product terms and conditions) via Manage My Booking.
• You can not book once you have entered the car park.
Can I save my quote and come back to it later?
Unfortunately this is not currently possible.
Is there an additional booking fee?
No. We do not charge additional credit card or booking fees. The price you see is the price you pay.
How far ahead can I book?
You can book up to 12-months in advance. This guarantees the rate you pay.
How long can I book for?
Any period up to 99 days. Charges are calculated in 24-hr blocks. The minimum charge is 24 hours
Please contact us for longer stays via this form: Online Enquiries and Refunds.
How do I know my booking was successful?
Within ten minutes of paying for your booking, you will receive an email with a booking reference number confirming all your booking details.
Please print this email and bring it with you (including the map of where your chosen car park is).
You can view your booking by simply clicking on Manage My Bookings.
What happens if I need to cancel my booking?
It's possible to cancel ONLY if you have purchased a Flexible Parking product. If so, you may cancel your booking until 23:59pm the day before entry to the car park (subject to product terms and conditions). You will be refunded the full purchase price less cancellation charges of $2.
To cancel your booking, click on Manage My Bookings
For some bookings made on promotional or discounted rates, amendments, refunds and cancellations are not allowed. Please check your booking confirmation or enquire here: Online Enquiries and Refunds.
What if I need to change my booking?
Go to Manage My Bookings to change your booking up to 23:59pm the day before entry to the car park, at no charge. You will need your email address, postcode and booking reference.
For some bookings made on promotional or discounted rates, amendments, refunds and cancellations are not allowed. Please check your booking confirmation or enquire here Online Enquiries and Refunds.
What happens if I forget or lose my booking confirmation?
You are still able to enter and exit the booked car park. Simply tap or insert the credit card you used to pay online at the entry and exit.
Further entry instructions can be found here
What is Manage My Bookings?
This allows you to change or cancel your booking online, subject to product terms and conditions.
You can change:
– your car park and product, subject to availability;
– the dates booked; and
– any personal information including contact details.
All changes must be up to 23:59pm prior to the day of arrival at Cairns Airport Parking. You are unable to change your car registration but this will not affect your booking.
Parking Questions
What do I do when I get to the car park?
The confirmation email you receive on booking contains instructions on what to do when you arrive at the car park. This information is also below and click here for more general parking information.
1. At Entry
- Go to the entry barrier of your booked car park.
- DO NOT TAKE A TICKET
- Tap or insert the same credit card you used to pay online
2. Park your vehicle in any space and proceed to the terminal
- If you have any issues press the intercom for help or visit the car park customer service kiosk in the T2 Covered Car Park. Please have your booking reference at hand, if possible.
What happens when I return?
- Drive to the exit.
Tap or insert the same credit card you used to pay with online your booking will then process. This will take up to 30 seconds and then the barrier will open.
If you have any issues press the intercom for help or visit the car park customer service kiosk in the T2 Covered Car Park.
How are the parking charges calculated?
Online booking prices are based on the entry and exit dates and times that you have selected during the booking process. Your booking is only valid for the dates and times that you have booked. Please check your confirmation for your online booking entry and exit times.
Prices are calculated in periods of 24 hours or more. i.e. 24 hours = 1 day, 24:01 to 48 hours = 2 days.
The minimum charge is 24 hours.
Is there a grace period? What happens if I’m early getting to the Airport or late getting back?
There is a two hour grace period either side of your booked arrival and exit time.
For example:
• AT ENTRY – if you have booked to enter the car park at 8am, the grace period allows you to arrive from 6am
• AT EXIT – if you have booked to exit the car park at 8pm, the grace period allows you to exit any time up to 10pm.
Subject to this, if you:
• arrive too early, the system will not recognise your booking and you will be treated as a drive up customer for that car park. You will be charged drive up rates for the full period of your stay and there will be no refund on the online booking.
• leave too late; you will be charged standard drive up rates for that car park for any additional stay in the car park.
What if I go to the wrong car park?
The system will not recognise your booking and you will be treated as a drive up customer for that car park.
You will be charged drive up rates for the full period of your stay. No refunds.
DO NOT TAKE A TICKET or use your credit card. Press intercom for help on entry or visit the service kiosk.
What if I bring a different credit card to the one I used for payment?
The credit card you used to pay for your online booking is your parking ticket. Please remember to bring it with you. DO NOT TAKE A TICKET.
If another credit card is used, the system will not recognise your booking and you will be treated as a drive up customer for that car park.
You will be charged drive up rates for the full period of your stay
If you do not bring the credit card used for payment, press intercom for help or visit the service kiosk before departure from the car park and quote your booking reference.
How do I book accessible parking online?
Book online as you would normally. When you arrive at the booked car park, use any of the accessible parking bays that are clearly marked at each site.
What happens if I exit the car park earlier than the time I pre-booked?
No refund will be made if your stay is shorter than the booking period.
What are the height restrictions in place at Cairns Airport Parking?
The car parks at Cairns Airport Parking are designed according to Australian Standards to accommodate vehicles of a maximum of 4.9m long x 1.9m wide x 4.0m high.
The maximum vehicle size for each car park is:
- T2 Car Park – Southern entry 4.9m long x 1.9m wide x 4.0m high.
- T2 Car Park – Northern entry – 4.9m long x 1.9m wide x 2.7m high.
- T2 Covered – 4.9m long x 2.2 m wide x 2.7m high.
- T1 Car Park – 4.9m long x 1.9m wide x 4.0m high.
Can I go in and out of the car park within my booking?
Reservations are for one time stays only and do not allow in/out privileges. If you miss your flight please see the staff at the Service Kiosk.
General Questions
Does my online booking allocate a specific parking space to me?
No, but it does guarantee you a space – which is perfect for those peak times and means you will always be able to find a space when you arrive.
What if I bring a different car to the airport from the one I registered online?
If you're bringing a different car to the one registered in your booking this is fine as long as you use the same Credit Card as at booking.
Which car parks can I use with online booking?
All car parks are available to be booked.
Are the rates different for online booking?
YES!
The best parking deals will always be found online so be sure to book your parking for the best value. The further in advance you book, the better the deals available. Be sure to take advantage of exclusive offers by making online bookings.
What if I need to extend my booking while I’m away?
All amendments must be made no later than 23:59pm the day before arrival at Cairns Airport Parking. It is not possible to amend a booking once you have entered the car park. Drive up rates apply for overstays. You will be charged the drive up rate from the end of your booking until you exit the car park.
What if I misplace my credit card while on holidays?
On your return to Cairns Airport Parking, please proceed to the Service Kiosk in the T2 Covered Car Park where a friendly customer service officer will assist you.
Do I need to leave my keys with anyone?
No. Simply park your car and take your keys, confident in the knowledge your car will be ready and waiting upon your return.
What is the rate for motorbikes to park at the airport?
The same rates apply for all customers/vehicles parking at Cairns Airport Parking.
What are the opening hours for Cairns Airport Parking
Cairns Airport Parking is open 24 hours a day, 7 days a week.
Where can I go for more information?
Please contact Wilson Parking at Cairns Airport Parking if you have any queries regarding your online booking.
For all other enquiries please email park@cairnsairport.com.au
In all communication please quote your booking reference number which is contained in the emailed booking confirmation.